Mastering Strategic Portfolio Management (SPM) NOW

Every organization has a portfolio. Very few actually manage it.

Most Strategic Portfolio Management (SPM) programs do not stall on the product. They stall on the operating model that was never designed: demand that arrives by email instead of through a front door, projects approved without a funding decision, resource plans that are guesses, and a roadmap that lives in a slide deck nobody trusts. This book helps you design the portfolio first and configure the platform to match it, then repair an instance where the platform was configured first.

Written for PMO practitioners, portfolio leaders, and ServiceNow architects and developers, this book follows the path of a real portfolio: strategy and planning, Idea Management as the front door, demand intake and assessment, project and program execution, resource and financial management, roadmaps and reporting, Now Assist, governance, and adoption.

Seventeen chapters that follow work from idea to execution, written by someone who implemented the product at ServiceNow for many years:

• A full chapter on Idea Management as the out of box intake front door
• Architecture and data-flow diagrams that show how the SPM tables connect
• Release neutral guidance aligned to the Australia release that survives upgrades

What actually works, what quietly fails, and why. This book will help readers implement SPM in a live environment, pass the ServiceNow SPM certification exam, troubleshoot existing SPM instances, and demonstrate ROI to PMO stakeholders.